The main responsibility of the role is to assist in managing the day-to-day relationship with a Strategic Retail Customer. The role would include a mix of responsibilities ranging from marketing and sales support, project management, customer operations, and general administrative tasks serving the customer. The ideal candidate has a customer focused mindset and a willingness to problem solve, with the demonstrated ability to take initiative and is analytical and extremely detail-oriented.   Demonstrated, strong written, verbal, and interpersonal communication skills are a must. Two to three years of related experience is preferred with a consumer product goods company, grocery retailer, or market research group.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Assistant Customer Marketing Manager

Area of Employment

Chicago, USA

Area of employment



from now

Your main responsibilities
  • Marketing and Sales Support:

  • Assist in new product commercialization process that requires cross functional collaboration between internal International colleagues, external vendors, and the Strategic Retail Customer

  • Act as the go-to resource for all trends related to the Strategic Retail Customer, developing perspective on both candy and a total store trends

  • Maintain working knowledge of Customer confection set and provide internal and external updates on an ongoing basis – product offerings, pricing, etc. 

  • Assist in developing external sales material and presentations

  • Initiate and perform business analyses, identify issues and opportunities and make recommendations to Marketing Manager/Vice President

  • Evaluate competitive landscape including competitive/category analysis and competitive launch review

  • Partner with Market Research/Insights on research projects to support marketing objectives and brand strategies

  • Lead real-time Customer store audit/research projects

  • Project Management:

  • Manage key timelines within product commercialization process ensuring project timelines stay on track and meet necessary deadlines

  • Assist in reviewing consumer packaging from a compliance and marketing perspective

  • Customer Operations:

  • Act as Subject Matter Expert (SME) and support the needs of distribution centers for the Strategic Retail Customer

  • Oversee the distribution of product and identify and recommend resolution of distribution and supply issues in partnership with Supply Chain/Customer Operations team

  • Compile and analyze product trends and data to identify and execute actions needed for effective inventory management in partnership with Supply Chain/Customer Operations team

  • Determine and execute necessary actions for replenishment of product that impact sales and inventory in partnership with Supply Chain/Customer Operations team

  • Analyze and manage the distribution of seasonal, test, and end of life core products to maximize sales and profitability and minimize excess inventory

  • Identify areas for process improvement and make recommendations to Customer Relationship Manager for implementation

  • General Administrative/Other Duties:

  • Create, update, manage and maintain internal files, including price lists/tools, weekly advertisements, and business performance tools/files

  • Manage documentation during annual contract process, new product launches, and other Customer deliverables

  • Lead internal Monthly Business performance and assessments, including meetings and presentations

  • Manage shipment of samples, new products, and other items to the Customer and other business partners

  • Handle confidential and non-routine information with extreme confidentiality and sensitivity

  • Understand and fully support the needs of the Customer & team to proactively provide insights to support the continued development of the business

  • Fulfill the Storck Company Values

  • Other duties as assigned

Your qualifications
  • High proficiency with Microsoft Office (Excel, Word, PowerPoint)

  • Knowledge of either IRI and/or Nielsen data and SAP beneficial

  • Energetic, proactive, and action oriented individual  

  • Customer focused mindset

  • Cross-cultural awareness and sensitivity; experience working with Global/International business preferred

  • Project Management experience required

  • Consumer/business curiosity

  • Creative idea generator

  • Excellent problem solving ability with demonstrated experience managing situations through facts and data in order to recommend and/or make business decisions

  • Strong analytical aptitude with a proven ability to analyze and interpret data

  • Strong communication skills with the ability to adapt to different levels and communication requirements of the internal organization

  • Effectively provide clear and concise feedback to Strategic Retail Customer

  • Education and Experience:  Bachelor’s Degree required. 2+ years of related experience within consumer packaged goods, marketing research, and/or corporate retail preferred. 

What we offer

Working Conditions:  Normal working conditions for an office environment, downtown Chicago.

Travel: Approximately 5% which includes international travel.

Candidate Contact
Natalie Ziegenhagen
Natalie Ziegenhagen Human Resources
Storck USA
HR Generalist
325 N LaSalle Street - Suite 400
Chicago, IL 60654


Jeden Tag arbeiten Storck Mitarbeiter daran, die Welt ein wenig süßer, ein wenig wärmer, ein wenig fröhlicher zu machen. Denn die Freude daran, sich und andere zu verwöhnen, teilen alle Menschen miteinander – unabhängig von Nationalität, Kultur und Hautfarbe.

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